Kellogg on power outages: ‘They’re angry. I get it. I’m angry too’

An Eversource crew assists with Monroe public works' efforts to reopen Route 110 Friday. Contributed

MONROE, CT — Headway in the storm recovery was made on Sunday when nearly 2,000 of Eversource’s Monroe customers got their power back, but the momentum slowed on Monday when First Selectman Ken Kellogg says electricity was restored to only about 300 more.

On Monday, Kellogg expressed frustration over what he said was a day of little progress and a complete lack of communication from Eversource.

“I’m outraged,” he said. “I’m upset. I’m fighting for our residents. We’re on the phone all the time. We’re making a case for our residents. State Rep. J.P. Sredzinski is very involved, as are senators Kevin Kelly and Marilyn Moore.”

Kellogg said he has also been in regular contact with federal legislators, the state’s Division of Emergency Management and Homeland Security, and senior Eversource officials to escalate the town’s concerns and convey residents’ anger. “We will continue to fight for our town until power is fully restored,” he wrote in an storm update Monday evening.

In a midday update on Facebook Monday, the first selectman recalled being on a statewide call with Gov. Ned Lamont, during which leaders from many other communities shared similar experiences and frustration with Eversource.

Nearly a week after Tropical Storm Isaias hit the region, 25 percent of Monroe is still without power.

Eversource has estimated Monroe will have “substantial” restoration, at least 99 percent, by 6 p.m. this Tuesday. Normally at this stage of a storm recovery, Kellogg said town officials are provided specific information on crews that are working in town, the general area of streets impacted, a “general sense of the batting order,” and how many crews are assigned.

He said Monroe’s Eversource representative is nice and professional, but that the company is not giving her the type of information a liaison should be given.

“I sent people out today to look for crews,” Kellogg said. “We did find some, but not a lot. When we bring that up, they still say, ‘we’re working on the backbone, the large transition lines,’ and I say, ‘what am I going to tell my residents?’ It’s totally different than any other power outage recovery I have experienced.”

The first selectman also said visitors to the outage map on Eversource’s website can no longer zoom in for more information.

To Kellogg, the 99 percent goal by Tuesday evening means all but 80 or less of Eversource’s Monroe customers may still be out.

“Unless an army is descending upon this town in the next 24 hours, I don’t see how they’re going to accomplish that,” he said.

Many residents have been expressing their anger at Eversource and the first selectman on social media.

“They’re angry. I get it. I’m angry too,” Kellogg said. “I’ve been conveying that anger to Eversource. We’re handcuffed by Eversource, so we cannot provide the level of information that our residents deserve.”

A cooling center, storm debris

In an update on the storm recovery, Kellogg said an emergency cooling center will open Tuesday from 10 a.m. to 7 p.m. in the Masuk High School cafeteria. COVID-19 rules regarding masks and social distancing must be followed.

Among other updates:

  • Wolfe Park & Great Hollow Lake are now open, however the lakefront remains closed. Webb Mountain, including campsites, will reopen tomorrow, Aug. 11.
  • Storm-related debris that was left curbside after road clearing efforts will be collected by town crews over the coming weeks. Residents may bring one load per day of storm-related debris to the Garder Road landfill, at no charge, Friday through Sunday from 10 a.m. to 3 p.m.
  • Water suitable for drinking is available from a hose at the Senior Center, Monroe Police Department in the vehicle bay area near the library, and at the fire stations on upper Main Street, Monroe Turnpike, and Jockey Hollow Road.
  • Charging stations are still available at the Town Hall Gazebo and, weather permitting, outside the library from 10 a.m. to 7 p.m. on Saturday and Sunday. Bring your own lawn chair if desired. WiFi access is also available from outside the library building.
  • We will continue to post updates at Remember to use the dispatch center’s non-emergency number, 203-261-3622, to report storm related concerns, and only use 911 in an emergency.

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