MONROE, CT — The Monroe Police Department has two open positions, dispatcher and records clerk. Both are advertised on the town website and can be applied for by clicking here.
Descriptions from the wants ads are listed below:
Police dispatcher
Interested and qualified candidates are encouraged to apply!
The Town of Monroe is accepting applications for the position of Dispatcher. The Town of Monroe consists of 20,000-plus residents with award winning schools, expansive park system and a growing local commercial and industrial business community.
The Monroe Police Department is a State of Connecticut Police Officer Standards and Training Council Accredited police department, dedicated to delivering professional law enforcement services to our community by hiring the most qualified individuals.
The Monroe Police Department is a proactive and progressive law enforcement agency with a focus on community policing. The department offers paid training, a competitive salary and benefits package.
BENEFIT PACKAGE:
Salary- $55,277 to $64,518 (4 steps)
401A retirement plan w/ 3% town match
Paid vacation and sick time
Health, dental and vision insurance
Optional 457 Deferred Compensation plan
5/2-5/3 work schedule
DUTIES:
1. Responsible for staffing the Monroe Police Department Communications Center seven (7) days per week, twenty-four (24) hours per day. The Communications Center is primarily responsible for the intake of all emergency and non-emergency calls for service and the dispatching of appropriate resources to effectively handle the event.
2. Use telephone and/or radio equipment, receive incoming calls requesting Fire, Police, Medical or other emergency assistance. Responsible for accurately maintaining the Police CAD (Computer Aid Dispatch).
3. Responsible for providing resource information to field units and other authorized persons, as well as routine information to callers. May perform clerical and other duties as directed and/or required.
GENERAL RESPONSIBILITIES:
1. Monitor and answer radios and telephones.
2. Receive requests for service from the public.
3. Respond to citizen inquiries.
4. Dispatch appropriate emergency services to reported incidents.
5. Dispatch appropriate Town assets to requests for service.
KNOWLEDGE, SKILL AND ABILITY:
Must demonstrate the ability to communicate in a clear, concise and effective manner when using telephone and radio equipment; Act with sensitivity toward individuals in highly emotional states/situations; Reason critically, and deal effectively with the public; follow written and oral instructions; learn and function in strict accordance with the written emergency and non-emergency operating procedures.
Must have:
• Excellent interpersonal skills.
• Ability to operate all related office, communications and computer equipment.
• Proficient with using computers including Microsoft Office and Windows based programs.
• Ability to think and act quickly in emergency situations with judgment and discretion.
Minimum Qualifications:
• Applicant must be a United States Citizen.
• Applicant must be at least 21 years old by hire date.
• Applicant must be a high school graduate or have passed a recognized General Educational Development (GED) Test.
• Possess a valid motor vehicle operator’s license.
• Ability to multitask and work under pressure.
• Exercise sound judgment and confidentiality.
Preferred Qualifications:
- Prior certification as a Telecommunications Operator
- Prior experience with RMS/CAD, particularly NEXGEN
- Certification in EMD
ABOUT THE PROCESS
The hiring of a police dispatcher is a multiple phase process. Generally, it includes the following:
1. Application (online)
2. Oral Interview Panel
3. Personal History Questionnaire
4. Background Investigation, including Psychological Exam
5. Medical Exam/Drug Testing
6. Chief and/or First Selectman interview
WORK ENVIRONMENT:
The employee must conform to all Occupational Safety and Health Act regulations. The employee is required to use safety in the performance of their job. The working environment can be very stressful.
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Police Records Clerk
REPORTS TO: Police Lieutenant
CLASSIFICATION: Hourly, Clerical Union; 35 hours per week
SALARY RANGE: $21.65 – $24.37 per hour
JOB SUMMARY:
To provide and maintain accurate police records to insure ready retrieval of information in the functional areas of criminal, motor vehicle, accident and administrative records.
ESSENTIAL DUTIES & RESPONSIBLILITIES:
- Receives oral and written instructions from Supervisor.
- Responsible for inputting data into existing and new criminal history file. Retrieves and organizes information from criminal history files for transmittal to court and other law enforcement agencies.
- Process complex, technical and specialized reports for referral to appropriate agencies and classifies all confidential information.
- Reports motor vehicle accident information to authorized persons, including attorneys, insurance personnel and members of the public.
- Performs record-keeping functions such as recording the sale and transfer of firearms, State and Town permits, etc.
- Type letters and reports from statistical information or rough copy. Temporarily relieve other office staff as need requires.
EDUCATION/SKILLS/EXPERIENCE:
- High school education
- Two years’ experience in office work
- Knowledge of computers desired.
- Ability to exercise good judgment and maintain confidentiality
- Ability to learn and keep current with freedom of information and confidentiality laws.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger movements, handle or feel objects, or controls; and must be able to lift and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
