MONROE, CT — Customers dealing with lost power as Tropical Storm Isaias hit the region felt the added frustration of not being able to report the outages to Eversource Energy. But a spokesman for the power company says the problem has since been fixed.
Mitch Gross said customers can call 1-800-286-2000 or send an email to [email protected] to report outages.
In an update at 7:30 p.m., First Selectman Ken Kellogg said there were 5,436 outages in Monroe — approximately 68 percent of the town. He said there are 66 separate power outage “events” in town, adding Eversource will prioritize events affecting the largest number of customers.
“Eversource is still evaluating widespread damage statewide that has resulted in over 400,000 outages in Connecticut,” he said. “While we have not yet been provided with any restoration times, we would not expect complete restoration until later in the week.”
Strong winds from the storm felled trees and wires throughout the town. Kellogg said police, firefighters, the Monroe Volunteer Emergency Medical Service and public works crews continue to respond to numerous incidents as calls are reported.
“Town crews are clearing roadways where possible,” he said. “If power lines are involved, Eversource must first make the area safe prior to tree and branch removals. The town has provided Eversource with a listing of blocked roadways and identified priority issues such as roads that are currently impassable.”
The first selectman included contact information for reporting issues and concerns:
- Emergency Only: 911
- Non-emergency storm-related issues: 203-261-3622
- Eversource – Power Outage: 800-286-2000
- Eversource – Natural Gas Issues: 877-944-5325
- Aquarion Issues: 800-732-9678
- Charter/Spectrum Outages: 833-780-1880
- Frontier Outages: 800-921-8101